Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@roboticsweekends.com. Please note that returns will need to be sent to Poland. 

If your return is accepted, we’ll send you a return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@roboticsweekends.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like digital items, consultations.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


EU Customers — Right of Withdrawal (14-Day Cooling-Off Period)

If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery of the last item in your order — for any reason and without needing to justify it (Directive 2011/83/EU and Directive 2023/2673).

To exercise your right of withdrawal, you can:

After submitting your request, you will receive an email confirmation promptly.

The item must be returned within 14 days of submitting your withdrawal request, in its original condition, unworn and unused, with all packaging and proof of purchase included.

Return shipping costs are the responsibility of the buyer, and this will be clearly communicated during the return process.

Once we receive and inspect your returned item, we will issue a full refund — including the standard outbound shipping cost — to your original payment method within 14 calendar days.

 

Digital products: If you have given your explicit prior consent to begin delivery before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal, the right of withdrawal does not apply to digital content.

Reimbursement will be made within 14 days of receiving your withdrawal request, using the same payment method as the original transaction.


Refunds

Once we receive and inspect your returned item, we’ll let you know if the refund is approved. If so, your refund will be issued to your original payment method within 14 days.

Please note it may take additional time for your bank or payment provider to post the refund.

If it’s been more than 15 days since your return was approved and you haven’t received a refund, contact us at contact@roboticsweekends.com.